Monday, October 29, 2012
Why Dreams are Not Realized
We
live in a time of unparalleled innovation. This is the age of the entrepreneur.
We are always hearing about twenty-or thirty-something geeks whose ideas go
viral and, next thing you know, they are instant billionaires.
If
only it really happened that way. The truth is the vast majority of ideas are
doomed from the start. Most startups fail. And even some of the best-laid plans
of industry-leading giants like Nokia, Sony and Hewlett-Packard end in disaster.
Is it
all just a question of luck and timing? Are we supposed to spend years
investing in a concept, only to see it flop for no apparent reason and hope for
better luck next time? Is it any consolation to pat each other on the back and
say, "it sure seemed like a good idea at the time" or "back to
the drawing board?"
Of
course not, this is America, and we can do better than that. The trick is to
understand that there's a big difference between invention and innovation,
people don't always want to buy what you want to build, there are a whole lot
of potential competitors out there, and often the devils in the details.
So
whether you're an executive in a big company, a marketing manager, a business
owner or pretty much anyone with a dream, here's a checklist of the 10 most
common pitfalls to avoid, with some recent real-world examples.
Bad
timing. Lots if new ideas are ahead of
their time, meaning they lack necessary infrastructure or customer demand.
Besides, there are all sorts of unintended consequences of bad timing. For
example, announcing a product too far ahead of its availability -- like Research
In Motion (RIM) did with the blackberry 10 platforms -- can freeze sales of
existing products, a phenomenon known as the "Osborne Effect."
Everybody's
doing it. All too often, people forget about
a little thing called competition. If it's an idea worth doing, you can bet
that others will follow, especially if the competitive barriers are easily
surmountable. Think low-priced solar panels from China. Then there's Pandora.
The Internet radio service was recently stunned by news that Apple was working
on a competitive product.
It
doesn't solve a big problem. We're always
hearing about accidental ideas that become huge successes, like FaceBook and
3M's Post-It notes, but the overwhelming majority of concepts flop because
nobody needs them. Inventors may come up with great ideas, but the trick is to
turn them into products people can use. That's called innovation. It's also
called good marketing.
Unpopular
opinion. A lot of great ideas run into
unforeseen issues that have nothing to do with the products themselves.
Sometimes they're just unpopular or too far outside of cultural norms. For
example, media reporting on the "lean, finely textured beef" that became
known as "pink slime" decimated sales. Likewise, Aspartame's share of
the artificial sweetener market was devastated by widely unsubstantiated claims
and controversy.
Poor
execution. It's great to love what you do, but
if you don't know what you're doing all the passion in the world won't make you
successful at it. There are many facets to every business and, when it comes to
execution, the devil's usually in the details. Besides, some ideas aren't just
hard to execute, they are just plain impractical. In other words, just because
you're a foodie doesn't mean you should own a restaurant.
The
numbers don't add up. For whatever
reason, entrepreneurs, inventors and creative thinkers usually don't seem to
have the bean-counter gene. Electric carmakers, for example, seem to be far
better at wishful thinking than number crunching. Not only is the Tesla
Roadster, the Fisker Karma and even the Chevy Volt pricey, some experts dispute
Tesla’s insistence that he can make a profit selling the company's Model S
sedan for $57,400. I happen to think they may be right.
Too
much risk and too little synergy Megamergers
like AOL-Time Warner and Sprint-Nextel failed primarily because due diligence
on big acquisitions, even by public companies, is far less diligent than it
should be in terms of evaluating risk and synergies. Then you've Sony going
completely beyond its consumer electronics competency and venturing into the
motion picture business, all the while touting synergies that never
materialized.
Flawed
assumptions. The Internet bubble
spawned hundreds of what we used to call concept companies and IPOs based
solely on the assumption that demand for communication bandwidth and
infrastructure would increase exponentially, more or less indefinitely. The
current malaise with internet stocks like Zynga, Groupon and FaceBook may or
may not be analogous. Time will tell.
Where's
the infrastructure? Nearly all
products and services need some sort of infrastructure or ecosystem to achieve
any kind of market success. Cars need refueling stations, light bulbs have to
fit existing sockets, external computer and DVR storage must be compatible with
standard connectors, and music and video services need content licenses. You'd
be amazed how often entrepreneurs overlook the cost, time and risk associated
with developing necessary ecosystems to support new product ideas.
Mismanagement. Maybe former HP CEO, Leo Apotheker had the right idea
to transform the company into a software company, but the way to go about it
wasn't to telegraph his plan to sell the company's $41 billion personal systems
group more than a year in advance. All that succeeded in doing was confusing
customers and getting him fired. If mismanagement can happen to HP, Nokia, Sony
and hundreds of other big companies, it can certainly happen to you.
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