Monday, November 19, 2012
Lessons to be learned-The Petraeus Affair
The
unfolding scandal involving General David Petraeus is not confined to the upper
echelons of the U.S. military -- it also has been a recurrent drama in the
corporate world, felling top dogs at dozens of companies from Hewlett Packard to
Lockheed. Yet while the sexual proclivities of top executives pose a risk to
corporate value, rather than to national security, such scandals have common
themes -- and similar lessons, experts say.
Aside
from ordering chastity belts for corporate chief executives and generals, what
can be done to reduce the chance that an indiscretion will damage an
organization? Here are five lessons of the Petraeus affair, along with five
measures that companies can put in place to avert similar scandals or mitigate
the damage that existing indiscretions might be doing now.
Power
corrupts; Absolute power corrupts absolutely. This
statement is no less true today than it was when first muttered by Lord John
Emerich Acton in the 1800s. Understanding this basic tenet of human nature is
why the U.S. government is set up with three distinct branches, each of which
provides a check on the others. It's also why corporations are supposed to have
powerful and independent boards of directors who can actively oversee top
managers, says Paul Hodgson, chief research analyst at GMI Ratings, a corporate
governance research firm.
"Power
is an aphrodisiac," he says. "Part of the problem is that the power
that's given to the president or CEO gives them the impression that rules that
apply to other people do not apply to them. Reduce that power and you reduce
those problems."
The
key here is oversight. Every company needs to have an active, independent
chairman of the board who is in no way beholden to the CEO. That chairman needs
to be empowered to gather information about what's going on in the organization
from sources other than the CEO. And he or she needs to be both able and
willing to issue warnings when problems are minor and punishment -- including
termination (with the approval of the rest of the board) -- when they become
significant.
It's
lonely at the top. Top leaders often become
isolated from the rest of their organizations, sitting in expansive offices,
surrounded by other corporate executives who are either too like-minded or too
fearful to provide a dissenting opinion. "Leaders don't have enough
confidantes who are willing to say to them, 'What the heck are you thinking?'
" Says organizational culture expert David Gebler, author of "The 3
Power Values: How Commitment, Integrity and Transparency Clear the Roadblocks
to Performance."
Corporations
can and should set up a system where leaders hear "devil's advocate"
opinions, whether that's from members of the board or members of the staff,
Gebler adds. If necessary, they should designate a member of the staff to
prepare and present a dissenting view just to get the conversation going.
"Whether it's Elliot Spitzer or David Petraeus, if they had somebody
saying 'what are you thinking?', I think they would have been better able to
fight the temptation."
Risk
takers take risks. One reason why many
corporate leaders in high-profile positions seem to take chances with their
personal lives is because the creative problem-solvers who land in top
positions tend to be risk takers by nature. Taking risks can lead to great
success, but the more successful risks an individual takes the more likely he
or she is to fail to recognize risk as risk, says Beverly Flaxington, a career
advisor and author of "Understanding Other People: 5 Secrets to Human
Behavior."
Wise
organizations couple creative problem-solvers with practical mentors or
confidantes, who can point out flaws in a leader's thinking before it's too
late.
Delay
magnifies problems. A leader must
be the role model for all employees, Gebler says. When he or she doesn't live
by the rules, it creates a trickle-down effect that spreads impropriety
throughout an organization. Moreover, employees may see a lack of personal
integrity on the part of the CEO as something that eventually affects them,
reducing their loyalty to the company. "People begin to wonder, if a
leader can treat loved ones like that, how will he or she treat us?" he
says. "Without trust, a leader has no authority."
When
board members discover a problem, they must act quickly and decisively, adds
Hodgson. "You need to have a strong board and clear rules that are
consistently enforced," he says.
Humility
protects. If power corrupts, a little
humility can help protect an organization, Flaxington says. Some companies
require executives to occasionally leave their top-level jobs and spend a day
or two on the front lines -- answering phones, waiting on customers, working
the factory line. These programs not only help the executive see what the
average worker confronts each day, but also can provide a better perspective on
his or her role in the company. And it can foster better communication between
rank-and-file employees and the executive suite.
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